Eco Battery Issue

[BB Sig]

Good news, sort of...

I just installed my Eco battery 105 and the gauge isn't lighting up anymore. I thought I did something wrong! Less than pleased at the lack of
instructions.

[Dallas@Eco Battery]

Hey guys, I just wanted to give some info regarding these questions.

First, the battery power button should remain on while charging. Think of it as a disconnect. If it can't drive with the button off, it also doesn't like to charge with the button off. If you turn your button on while charging, it won't sit and cycle while plugged in.

Our normal suggestion is to leave your power button turned on and just plugged in to the charger for up to 10 days . If you're going to store it for longer than that, we suggest charging it fully, unplugging the charger and turning the battery power button off.

Again, there is nothing wrong with turning the battery off whenever you want but it is unnecessary to be turning it off every time you stop during the day. Just make sure that it is on while on the charger. Most people find it easiest to leave it on and plugged into the charger under normal use.

As far as the gauges go, we are working on getting the app finalized and tested so we can release it. It's a project for sure. It has taken time to get updates done and verified as well as get the app done and tested.

If you need immediate assistance, many of our dealers have a programmer and can manually flash your battery.

Also, we have many people are asking if any current batteries being sold will already have the update done. In short, only our very first batch of Gen 2 batteries needs the update for the gauge. We caught the issue quickly and all subsequent batteries were programmed accordingly. At this point, it is a very small percentage of our Gen 2 batteries that have the gauge issue.

I hope this helps. I am happy to answer any questions you guys may have.

[Dallas@Eco Battery]

Originally Posted by BB Sig

Good news, sort of...

I just installed my Eco battery 105 and the gauge isn't lighting up anymore. I thought I did something wrong! Less than pleased at the lack of
instructions.

The install guide is located on our website.
http://ecobattery.com/s/install-instructions

We are working on more material all the time. If you ever have questions, you can always give us a call or shoot us an email.
877-326-2288
support@ecobattery.com

[scottyb]

Dallas - Your support here is the best. That type of customer commitment boosts consumer confidence.
I remember when Alltrax was trying to release their BT software. I participated in their beta releases with both iphone and android phones. Lots of delays and do overs where involved. Eco is not the only battery having software or app troubles right now.
I will email you about other Qs I have.

[Dallas@Eco Battery]

Originally Posted by scottyb

Dallas - Your support here is the best. That type of customer commitment boosts consumer confidence.
I remember when Alltrax was trying to release their BT software. I participated in their beta releases with both iphone and android phones. Lots of delays and do overs where involved. Eco is not the only battery having software or app troubles right now.
I will email you about other Qs I have.

Thanks, Scotty. We appreciate you working with us to get things sorted out. We are the first to admit that things happen no matter how much testing you do. We are always looking to improve our processes and minimize issues. We are committed to our customers and ensuring everyone is not only satisfied with their product but excited to share it with others as well.

[scottyb]

Originally Posted by Dallas@Eco Battery

Thanks, Scotty. We appreciate you working with us to get things sorted out. We are the first to admit that things happen no matter how much testing you do. We are always looking to improve our processes and minimize issues. We are committed to our customers and ensuring everyone is not only satisfied with their product but excited to share it with others as well.

That is an excellent business model right there - you will be very successful

[simicrintz]

I have been to the shop on multiple occasions, and can confirm that these guys are the real deal. The shop is well organized, neat and even though I just barge in uninvited, they have always made time for me. So many companies are just a warehouse where stuff gets received, checked in and shipped right back out-that is not the case here.

Just thought I'd add my .02 I am very fortunate to be close to the shop and to say that I am impressed would be an understatement; these guys are here to stay!

[bret]

How will the app work? Bluetooth with the gauge or something? Or will I need to buy something else?
Thanks!

[Tom47]

Originally Posted by bret

How will the app work? Bluetooth with the gauge or something? Or will I need to buy something else?
Thanks!

Everything you need should be included, except a smartphone, of course!

[NoIdeaWhatIamDoing]

Curious on results, guessing you have a dc navitas controller?