DPI customer service issues

[klanel]

Anyone else besides me had issues with DPI's customer service?

I've been waiting for them to ship me a control board for going on 2 weeks.

After waiting 1 week I called them and not only had they not shipped out my warranty replacement, they couldn't find me in their system but remembered me calling.
Was supposed to ship out on Monday and still not here and they are in adjacent state.
Called again this morning and it seems that there is only one person who does warranty and I can't reach him.
Anyone have any contacts at DPI that could resolve. Not only am I not happy my new Trojans aren't happy.