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06-21-2022, 10:43 PM | #1 |
Not Yet Wild
Join Date: Aug 2017
Posts: 13
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Anyone know whats going on over at Alltrax??
Have left 7 messages and 3 emails over the past 6 weeks and can't get an RMA or a phone call email returned. Are they still in business? They use to be the king in the industry, not sure I would choose them again based on my experience and wanted to see if this was an isolated case or we need to find another vendor to work with. Any recommendations on a replacement vendor for controllers?
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06-21-2022, 11:30 PM | #2 |
Gone Wild
Join Date: Dec 2016
Location: Kingsland, Georgia
Posts: 1,825
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Re: Anyone know whats going on over at Alltrax??
Bump
Not sure what might be the cause of the lack of response. I have always heard back by email within a day or two. Make sure the emails aren't going to the spam folder. Check with Scotty B. He is an Alltrax dealer and BGW vendor. https://www.buggiesgonewild.com/ads/...Odz09&z=20&d=1 |
06-22-2022, 05:15 AM | #3 |
Not Yet Wild
Join Date: Aug 2019
Posts: 70
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Re: Anyone know whats going on over at Alltrax??
I worked with their support a week ago and they were very responsive. I ended up needing to hang up to put my cart on jacks and then called back and the Alltrax support person went to lunch but he called me back as soon as he got back to work. I can’t speak to the RMA side but they have been awesome to work with for me.
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06-23-2022, 07:25 PM | #4 |
Not Yet Wild
Join Date: Aug 2017
Posts: 13
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Re: Anyone know whats going on over at Alltrax??
Interesting.....I can't get them to answer to calls or email.
I must be getting ghosted ;( |
06-23-2022, 10:01 PM | #5 |
Happy Carting
Join Date: Dec 2007
Location: Southern California
Posts: 73,358
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Re: Anyone know whats going on over at Alltrax??
I don't know how much of what I know is public knowledge. So I won't take any questions on this. But, unfortunately, some of the Alltrax staff is out sick. I know these people would much rather be answering your calls than be out sick. Please be patient, this shall pass. Alltrax still is and always will have the best customer support in the industry.
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06-25-2022, 12:00 AM | #6 |
Not Yet Wild
Join Date: Aug 2017
Posts: 13
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Re: Anyone know whats going on over at Alltrax??
Gotcha, hope you are right (best in the industry). Just sharing my experience with them and honestly figured they were bankrupt as I was/am unable to get a return call, answer a call or same for emails for last 7 weeks.
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06-27-2022, 09:47 PM | #7 |
Not Yet Wild
Join Date: Aug 2017
Posts: 13
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Re: Anyone know whats going on over at Alltrax??
Update.... Finally heard back from Will at Alltrax, they are still there. I was told they were unable to reply for an extended amount of time and due to some internal communications issues at Alltrax no one was monitoring the support email account
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06-28-2022, 05:43 PM | #8 |
Gone Wild
Join Date: Dec 2016
Location: Kingsland, Georgia
Posts: 1,825
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Re: Anyone know whats going on over at Alltrax??
Will told me he was out with Covid.
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06-29-2022, 08:10 AM | #9 |
Happy Carting
Join Date: Dec 2007
Location: Southern California
Posts: 73,358
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Re: Anyone know whats going on over at Alltrax??
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06-29-2022, 08:55 AM | #10 |
Gone Wild
Join Date: Jul 2019
Posts: 337
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Re: Anyone know whats going on over at Alltrax??
I have spoke to them 2 times in the last 2 days no problem
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