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Old 06-21-2022, 10:43 PM   #1
rememberthemagic
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Default Anyone know whats going on over at Alltrax??

Have left 7 messages and 3 emails over the past 6 weeks and can't get an RMA or a phone call email returned. Are they still in business? They use to be the king in the industry, not sure I would choose them again based on my experience and wanted to see if this was an isolated case or we need to find another vendor to work with. Any recommendations on a replacement vendor for controllers?
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Old 06-21-2022, 11:30 PM   #2
Tom47
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Default Re: Anyone know whats going on over at Alltrax??

Bump

Not sure what might be the cause of the lack of response. I have always heard back by email within a day or two.

Make sure the emails aren't going to the spam folder.

Check with Scotty B. He is an Alltrax dealer and BGW vendor.

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Old 06-22-2022, 05:15 AM   #3
97ccds-custom
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Default Re: Anyone know whats going on over at Alltrax??

I worked with their support a week ago and they were very responsive. I ended up needing to hang up to put my cart on jacks and then called back and the Alltrax support person went to lunch but he called me back as soon as he got back to work. I can’t speak to the RMA side but they have been awesome to work with for me.
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Old 06-23-2022, 07:25 PM   #4
rememberthemagic
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Default Re: Anyone know whats going on over at Alltrax??

Interesting.....I can't get them to answer to calls or email.

I must be getting ghosted ;(
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Old 06-23-2022, 10:01 PM   #5
scottyb
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Default Re: Anyone know whats going on over at Alltrax??

I don't know how much of what I know is public knowledge. So I won't take any questions on this. But, unfortunately, some of the Alltrax staff is out sick. I know these people would much rather be answering your calls than be out sick. Please be patient, this shall pass. Alltrax still is and always will have the best customer support in the industry.
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Old 06-25-2022, 12:00 AM   #6
rememberthemagic
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Default Re: Anyone know whats going on over at Alltrax??

Gotcha, hope you are right (best in the industry). Just sharing my experience with them and honestly figured they were bankrupt as I was/am unable to get a return call, answer a call or same for emails for last 7 weeks.
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Old 06-27-2022, 09:47 PM   #7
rememberthemagic
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Default Re: Anyone know whats going on over at Alltrax??

Update.... Finally heard back from Will at Alltrax, they are still there. I was told they were unable to reply for an extended amount of time and due to some internal communications issues at Alltrax no one was monitoring the support email account
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Old 06-28-2022, 05:43 PM   #8
Tom47
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Default Re: Anyone know whats going on over at Alltrax??

Will told me he was out with Covid.
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Old 06-29-2022, 08:10 AM   #9
scottyb
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Default Re: Anyone know whats going on over at Alltrax??

Quote:
Originally Posted by Tom47 View Post
Will told me he was out with Covid.
Will Hopper is the heart of Alltrax Support.

Prayers for a swift and complete recovery sent !
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Old 06-29-2022, 08:55 AM   #10
brokebuggy
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Default Re: Anyone know whats going on over at Alltrax??

I have spoke to them 2 times in the last 2 days no problem
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