Buggies Gone Wild Golf Cart Forum - View Single Post

klanel · 06-28-2016, 11:58 AM

As I have come to expect from dealing with Rick @ DPI warranty, I still have not received my part despite being told 3 times now that the part was shipping out that day or the next day.

This morning I sent by mail a letter to their CEO, Tony Trigiani, letting him know of the poor customer service I've gotten trying to get a replacement board for my new DPI charger. I detailed every encounter with dates and times of calls, what I was told and what has happened (so far nothing).

I will wait and see what (if any) response I get from my letter. If I don't get any response from the CEO, I will file a complaint with the BBB in Tennessee. Beyond that, I will just put my DPI smartcharger on a timer so it doesn't continue to evaporate my batteries.

Will post back if I get any response from DPI.

06-28-2016, 11:58 AM	#9
klanel Gone Wild Join Date: Apr 2015 Location: Athens, GA Posts: 349	Re: DPI customer service issues As I have come to expect from dealing with Rick @ DPI warranty, I still have not received my part despite being told 3 times now that the part was shipping out that day or the next day. This morning I sent by mail a letter to their CEO, Tony Trigiani, letting him know of the poor customer service I've gotten trying to get a replacement board for my new DPI charger. I detailed every encounter with dates and times of calls, what I was told and what has happened (so far nothing). I will wait and see what (if any) response I get from my letter. If I don't get any response from the CEO, I will file a complaint with the BBB in Tennessee. Beyond that, I will just put my DPI smartcharger on a timer so it doesn't continue to evaporate my batteries. Will post back if I get any response from DPI.