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Old 06-23-2016, 11:37 PM   #6
tag50
Gone Wild
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Join Date: Apr 2014
Location: Oregon City, Or
Posts: 1,977
Default Re: DPI customer service issues

Quote:
Originally Posted by klanel View Post
They were to call me back this morning but didn't so I called them again and was told it would go out today and they would send me an email confirmation with tracking. That sounds good but they never got my email address. Just like the time he was going to call me back but didn't ask for my phone number.
Will see if they email me a tracking for the board they were going to ship out 2 weeks ago, then 3 days ago actually get a shipped.
I would rather them just say it was going to be 2 weeks instead of continuing to keep saying it was going out that day.
Next time you talk to them get a name. Sounds like somebody's kid got a summer job. Been there more than once. Messages not forwarded (or even posted), not getting customer's basic info.,etc.

Once you have a name then kick it upstairs. They might not even know they have a problem.


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