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Old 07-11-2018, 07:41 AM   #6
Sergio
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Join Date: Sep 2012
Location: Charlotte, NC
Posts: 9,329
Default Re: Cart Slowly Shutters After Controller/Motor/Cable/Solenoid Upgrade

This has some pretty big implications to members here and again I would wish Alltrax releases an official communication throughout their distribution channels.

I see two possibilities:
1) The engineers finally came to talk to the tech support folks and informed them the XCT Controllers have no built in solenoid suppression and it needs to be added externally.

2) Since the Controller needs access to the positive side of the coil for the built in suppression to be effective and since that may not be the case in all cart makers and models, management made a decision to tell everyone to install the diode to avoid confusion.
If the issue is #2, no big deal for everyone that has received an XCT from a site sponsor without the diode.

If the issue is #1, we need to know right away as many Controllers will be at risk for not having the diode installed.

Scotty or David, can You guys please clarify this with someone above tech support?
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